For Products purchased at the Website, you can apply for a return / exchange within seven (7) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same colour.

Please note that we only accept returns / exchanges if the returned / exchanged Products meet the "Return / Exchange Conditions" and do not belong to the "Return / Exchange Exclusions”described below.

For Products with quality problems purchased at the Website, you can request a return / exchange within three months from the date of purchase. It is our policy to satisfy the“Return / Exchange Conditions”described below and the quality problems are verified by our after-sales service center. Please note:

a. Small threads, raw edges (commonly seen on apparel), colour differences due to different monitors (different displays, colour differences are not avoidable), thickness of the Products, running threads, hand-feel and other similar details, etc, are not recognised as quality issues.

b. Return / exchange due to reasons such as style, colour and subjective preferences are not a return / exchange for Products with quality issues.

c. Damage caused by improper use, wash or damage caused by your own alteration or other human factors will not be considered as a quality issue.

d. If the Products are clearly indicated with defects at the time of purchase, i.e. B-grade or products with identified cosmetic defects, such defects are not considered as quality problems and will not be accepted for return / exchange.

e. When selecting the size, please refer to the size chart and choose the size that suits you. The customer service team can only provide suggestions, not as the basis for your final purchase decision. If the you return / exchange due to size issue, it is not a return / exchange of Products with quality issue.

f. The size specifications of the Product shall be subject to the actual Product.

For Products without quality problem purchased at the Website, you can apply for a return / exchange within seven (7) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document), and adidas reserves its rights to refuse a return / exchange request in its absolute discretion. If adidas agrees to the return / exchange request, all products are allowed to exchange once only, and such exchange must be a product of the same style and in the same colour. Please note that we only accept returns / exchanges if the returned / exchanged Products meet all the "Return / Exchange Conditions" described below and do not fall within any of the "Return / Exchange Exclusions” described below. ​

Products are sent back within 7 days after our after-sales service center receiving return request from you.

Products are in original condition (for example, the Products are kept intact, unused, unwashed or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected.

The outer package of the Product is intact (including the plastic bag or box; please do not stick any tapes or labels directly on our shoe boxes, please put the shoe box into another box or bag), the Product accessories, instructions, tags, labels, etc. should all be kept intact.

If the Product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.​

Products not sold through the Website, i.e. adidas Hong Kong official online store;​

Products that are bought during specific offers or promotional events which explicitly state that return or exchange are not allowed;​

customized products without quality problems;​

Swimwear, Socks, Underwear and selected special edition or limited edition products without quality problems;

where the Product is used, washed, processed (e.g. altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale condition;

where the electronic invoice or order number issued at the time of purchase is lost;

orders that exceed the return / exchange period;​

Products that are clearly indicated with defects at the time of purchase, and then returned / exchanged with defective reasons; and​

other circumstances in which the consumer has no right to return / exchange according to this policy and the applicable law.​​

Please also note that you may process returns / exchanges online only for purchases made on the Website. You cannot return / exchange Products purchased on our Website at our adidas stores, and vice versa.​

Please also note that you may process returns online only for purchases made on the Website. You cannot return purchases made on our Website at our adidas stores, and vice versa.

If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, item number, quantity and reason. You would also need to indicate the item number, color, size and other information related to the return product(s).

Returning products is free of charge as long as the product fits the "Return / Exchange Conditions​". Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 7 days from the date of receipt of the Products (based on the date of receipt on the logistics document).

If the return does not meet the return conditions or requirements, we will contact you and return the goods to you at your cost.

adidas Hong Kong official online store commissioned "SF Express" for delivery, and currently does not support the services of using your designated courier service.

Please note that we do not accept returns from normal mail, registered mail and express delivery. If the return is not due to the quality of the goods, the postage is borne by the Customer.

* Return/Exchange cannot be processed at 7-11 convenience shops or adidas retail stores.

Since all products are allowed return or exchange only once, please make sure you return the products all in one order.

For the returned Products, once we confirm that the return conditions and requirements are met, we will refund the actual payment within 7-10 business days after receiving the returned Product(s), but:

a. We have the right to deduct the partial refund amount if your returned Products were bought together with other Products to enjoy our threshold promotions or offers;

b. We have the rights to deduct the shipping fee from your refund amount if your returned Products were bought together with other merchandise to enjoy a free shipping promotion.

If you paid for the products by cash (only applicable to the orders deliver to Hong Kong), and you would like to arrange return and refund, you need to provide a personal bank account of a Hong Kong local bank, in order for us to timely proceed with the refund. Our customer service staff will contact you to provide assistance for specific matters in this regard.

The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platforms operations. It may take up to 10-15 business days. If the return does not meet the return conditions or requirements, we will contact you and return the Product(s) to you at your cost.

Purchases from the adidas online shop can be returned within 7 days from the date of order delivery, if they qualify as per our returns policy.

If you placed an order before 9th April, your order may not appear in your Order History. This is because we recently moved to a new website. Please contact us to discuss your order if you have any enquiries.

After completing the exchange request, please follow the procedure below, otherwise, you may not be able to exchange the goods:

When returning the merchandise, please indicate the reason for the exchange in the delivery note for timely processing. If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, exchange item number, quantity and reason. You would also need to indicate exchange size and other information related to the exchange product(s).

Once we have received the return product(s) and which is in good condition, the new exchanged product(s) will be dispatched and shipped to your original delivery address in around 1-4 working days. If there is any change in the delivery address, please let our customer service know in advance.

If you request to exchange the products, your return request cannot be accepted before the exchange is completed. If you have requested an exchange for any of the products in the order, you cannot request for further exchange in the same order until the existing exchange process is completed.

Unless there is product quality problem, all products are allowed to exchange once only, and such exchange must be a product of the same style and in the same colour.

If the return product(s) is not in good condition or not fulfil the requirement at the exchange policy, the customer service officer will inform you and the product(s) will be shipped back. Please be noted that the delivery fee will be borne by the customer.

Please refer to the Help Centre or contact our customer service for specific return / exchange procedures, which shall form part and parcel of these Terms and Conditions. When returning the Product please indicate the reason for the return in the delivery note for timely processing. If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, item number, quantity and reason. You also need to indicate the item number, colour, size and other information related to the returned / exchanged Product(s).

The newly exchanged item will be sent to the delivery address on the original order; if there is any change in the delivery address, please let our customer service know in advance. If you request to exchange the products, your return request cannot be accepted before the exchange is completed. If you have requested an exchange for any of the products in the order, you cannot request for further exchange in the same order until the existing exchange process is completed.

Please note that we only accept returns / exchanges by SF Express. Returns / exchanges from normal mail, registered mail and express delivery will not be accepted. For return / exchange without quality issues, the cost of postage is borne by you. We recommend that you insure your package for safe return to us, and you are requested to declare the full value of the shipment to the courier company so that you are completely protected if shipment is lost or damaged in transit. If you choose not to insure or declare the full value of the returned / exchanged Products, you will be responsible for any loss or damage to the Products during shipping. We are not responsible for any risk of damage to, or loss of the Products upon return.