You can find our projects by visiting our communities page for more information.

We strive to become an even more sustainable company, and constantly take measures that will help us achieve this ambition. To discover all we do, read through the sustainability section on our website.

We are committed to ensuring the security and privacy of your data. We strive to give you complete transparency to your personal data. Please find more information here: Privacy policy.

Yes

A few minutes after we receive your order, we'll send you a confirmation email that includes your order number. If you can't find your confirmation email, check your spam folder. If you are using Gmail, check the promotions folder. If you recently made your purchase, be aware that it may take up to five minutes to process your order before you get your confirmation email. If there is a spelling mistake in the email address you submitted, we will not be able to send you an email. But don't worry, your order will still be processed as normal. How can I check my order status if I haven't received a confirmation email? If you purchased your products with PayPal, you don't need to contact us. You can find your order number under purchase details, It is 3 capital letters followed by an 8-digit number. Use this to track your order. How can I be sure to never miss another confirmation email? Before completing your order, please make sure that you have entered the correct information.

If you placed an order on before April 9, 2025, your order may not appear in your Order History. This is because we recently moved to a new website. Please contact us to discuss your order if you have any enquiries.

After you receive your shipment confirmation email, it can take up to 24 hours before you will be able to track the package online. This is because your carrier needs to scan your package before you can track it. It can take slightly longer if there's a weekend in between. 

Go to the shopping bag icon at the top right corner of any page. From there you can manage the content of your shopping bag. To change the size of a product, click Edit below the specific product. To delete a product, click X below the specific product. To change the quantity of a product, click the product quantity box and select the number you want to order.

There are two ways to locate products: via the navigation or search menu. To search with the navigation menu, select your desired gender, sport, or brand from the options at the top of the page. Mobile users can either click on the drop-down menu or scroll down the page to see these options. You can then further refine your search results using the filters. This is where you can narrow down your results with options such as product type, size, color, and price. Alternatively, you can find specific products by using the search bar at the top right of the page. Simply enter the product name or article number. For product details, click on the product image. Found what you were looking for? Click on 'Add to bag.

Yes, we will email you a PDF copy of your invoice. You should receive it shortly after you get your shipment confirmation email.  

We are sorry to hear that your order is cancelled. It is very hard to define a specific reason why the order is cancelled. For more information about your order and the cancellation you can check the order tracker. We suggest you to reorder the items. If your order, or part of it, is cancelled, we'll pay you back the amount of the cancelled products. 

You will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email your order has been processed successfully. You can check the status of your order by visiting the order tracker. This will tell you at which stage of the delivery process your order is. Have you not received your confirmation email? In that case, please write an email to support-en@hk.onlineshop.adidas.com who will provide further assistance on this topic.

Unfortunately, you are not able to cancel your order.

Unfortunately, you cannot edit your order information after your order is placed.​If the order is already paid, please reach out to our customer service for assistance.

VAT is not applicable.

Order confirmation and Order Shipping email. In the case of a return, you will receive a Return Confirmation and Refund Notification Email (if applicable). Upon canceling your order, we'll send you an Order Cancellation email.

We accept the following payment methods in the online shop: Visa, Mastercard, American Express, JCB, Diners Club, UnionPay, Paypal, Apple Pay, Google Pay, Payme, Alipay (HK), WeChat Pay (HK) (Desktop Web Version).

Returns and Withdrawal policy for items purchased at the adidas Online Shop. To return your products, please contact Customer Services to request return and ensure that you follow these instructions on how to return a product . We kindly ask you to also meet the following conditions: The product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box. What is the return policy for face covers? If the face cover package is not opened, other than this requirement of the packaging being unopened, our normal return policy applies to this product. If the product package has been opened, this product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect. We accept returns within 7 days free return for non-promotion products and 3 Months for defect products from the date of order delivery. Requests for refunds of any article bought at a wholesale partner or other adidas authorised resellers will not be accepted or approved. If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies.

Returning products is free of charge as long as the product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 7 Days free return for non-promotion products, 3 Months for defect products from the date of order delivery.

For the returned Products, once we confirm that the return conditions and requirements are met, we will refund the actual payment within 7-10 business days after receiving the returned Product(s), but:

a. We have the right to deduct the partial refund amount if your returned Products were bought together with other Products to enjoy our threshold promotions or offers.

Purchases from the adidas online shop can be returned within 7 Days free return for non-promotion products and 3 Months for defect products from the date of order delivery, if they qualify as per our returns policy.

There are a few reasons that can keep us from being able to ship your order. Here are a few possible causes: The product(s) you ordered are out of stock. You live in a remote area, and we cannot deliver there. You specified a PO box as your delivery address. Unfortunately, we are not able to deliver to PO boxes, because our deliveries need to be signed upon receipt. A payment issue might have occurred when you placed the order.

TRACK YOUR ORDER STATUS
Check the status of your order via the  Order Tracker page. All you need is your order number and email address.
TRACK YOUR DELIVERY STATUS
Track your parcel by following the link in your Shipment Confirmation email. This would be sent as soon as your parcel is shipped.  You can find your order number in your order history or in the email we sent you to confirm the order. If you still can't find it, contact us at- support-en@hk.onlineshop.adidas.com

If you placed your order from our online shop and received the wrong product, please contact us and we'll help you with the return and refund process. If you received a product that's the wrong size, you can exchange the product to us and re-order at our Online Shop.

First, make sure you check the delivery times for the product type of your orders and then check the status of your order with the order tracker. Alternatively please contact our helpdesk: support-en@hk.onlineshop.adidas.com

Promotions often only work on a specific selection of our products. Please read the specific Terms and Conditions in the source of your voucher to make sure that your voucher applies to your order. The Terms and Conditions can be found at the bottom of the email we send you, underneath the 'Store Locator' and 'Privacy Policy'. If you're absolutely sure your voucher is valid for your order and the discount still doesn't work, please contact us : support-en@hk.onlineshop.adidas.com

A guide to cleaning and maintaining running trainers
Running outside can be tough on your shoes. They'll face the wear and tear of mud puddles, dirt roads, and pavement. Some simple maintenance can get out grass stains and scuffs, and keep your shoes looking fresh, even when they're worn. Here is our guide to cleaning and maintaining your trainers.
Cleaning instructions: When the time comes to clean your shoes, follow these dos and don'ts.
Do: Remove excess dirt? Use a soft brush, like an old toothbrush, to wipe away surface dust, being careful not to further scuff the material. Mix up soap & water ? Add eco-friendly laundry detergent to a little warm water, and use a washing cloth to rub gently onto superficial stains in the fabric. Rub off ? Rinse the washing cloth in warm water, and apply to the same areas to remove the detergent. Dry the shoes ? Dry your shoes at room temperature, adding paper towels or newspaper on the inside to soak up the liquid. Freshen Laces? Wash, or replace your laces. Air your insoles ? Remove the insoles of your shoes while cleaning to get rid of the smell. In case of intense odor, sprinkle on a small amount of baking soda.
Don't: Put your shoes in the washing machine. This can discolor or damage the fabric. Place them close to a radiator or use external heaters. To guarantee to retain the shape of the sneaker you should dry them at room temperature. Use alternative cleaning products including chemicals and bleach. Use a hard brush, or scrub harshly. This can particularly damage weave or mesh materials used in models including Pure Boost and Ultra Boost.
Here are some additional tips to keep your shoes clean: Storage To keep your running shoes in top condition, make sure you don't leave them outside. The sun can wear the outer and make white soles go yellow. Spot clean After your run make sure to remove any stains as soon as possible. When leaving them for too long they will start to permeate into the fabric of your shoe, which can be damaging in the long term. When the washing is done, complete the final and most important step: take your shoes out for a run.

All compliments or complaints are priceless to us, so please get in touch with us if there's something about our service or products you appreciate or something you're not satisfied with, please contact us at: support-en@hk.onlineshop.adidas.com

We use a diverse variety of materials in our products, and wherever possible make sure they are environmentally friendly and recycled. Our selection of materials contributes to our ambition of becoming an even more sustainable company. To thoroughly research the materials that we use, head over to the materials section of our website. For the material description of a specific product, please check its online product information page the product labels.

Counterfeit products do circulate all around the world. If you think you bought one and were requested by a third-party to seek our confirmation for the purpose of processing a refund, please provide us with the details of your purchase, including but not limited to the following information:

where you purchased the product;

the seller’s name and address;

photos of the product (including all labels attached to the product);

photos of the packaging;

a copy of the purchase receipt;

any other documentation you received with the product; and

the website address if you purchased the product online.

As counterfeit products do not come from us, please understand that we cannot accept them for exchange or refund.
Please note that we cannot provide you with details of any actions that we may take or the outcome of such actions (if any). However, if you choose to file a complaint against the seller of the product, we will cooperate with any inquiries from authorities concerning the authenticity of the product.
For future purchases, please be advised to buy your product from our official Online Shop, one of our official stores, or an authorised reseller.