Will I be charged for delivery and when will the goods be shipped?

We currently offer free shipping on all orders.​

The scope of delivery is limited to Hong Kong and Macau.

International shipping warehouse addresses are not accepted.​

If we are unable to contact you for two consecutive delivery attempts, your order will automatically be cancelled, and your payment will be refunded to your account.​

For individual outlying island delivery services please refer to the following information:

Lamma Island: Tuesdays and Fridays

Cheung Chau: Mondays and Thursdays

Peng Chau: Wednesdays and Saturdays

Business days mean any days which exclude Sundays and public holidays and any days on which a tropical cyclone warning signal no. 8 or above or a black rainstorm warning signal is issued in Hong Kong or bad weather warning of similar effect is issued in Macau at any time between 9:00 a.m. and 5:00 p.m.​

In addition, please be aware that scheduled delivery is not available.​

Changes in shipping address will not be accepted after the order is confirmed.

Reminder

• The delivery lead time of your order might be impacted due to, including but not limited to, the following reasons and our customer service will notify you as soon as possible:​
• •Bad weather conditions​
• •During sale and promotion periods delivery might take a little longer than expected
• •When the delivery address provided is wrong or incomplete

If one or more items of your order are out of stock, our Customer Service team will contact you and proceed with the subsequent cancellation of your order and the refund process.